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Please inform Harrods of the situation once you received the faulty item so that Harrods could start investigation as soon as possible. Usually Harrods has a specific deadline for acceptance of such cases, so please pay attention to that.
Generally the merchants will refund to you within 10-30 workdays. Please check the specific return policy of Harrods. If you haven't received your refund, you may call the customer service of Harrods.
Unfortunately, we only provide discount codes, vouchers or offers for Harrodsonline store shopping.
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